Refund policy

Audio Intensity Refund Policy

Policy Effective Date: April 2, 2026

At Audio Intensity, we take pride in the quality of our products and strive to ensure customer satisfaction. Our refund policy outlines the circumstances under which a purchase made on our website may be returned for a refund.

Eligibility for Refund:

Refund requests must be made within 30 days of purchase.
Products must be returned in their original condition and packaging.
Digital products, including downloads and licenses, must not have been downloaded or activated.
Services, once commenced, are non-refundable unless otherwise stated.

How to Request a Refund:

Contact our support team at support@audiointensity.com with your order number and reason for the return.
Wait for a return confirmation and instructions on how to proceed.
Return the product, if applicable, to the provided address.

Processing Refunds:

Refunds will be processed to the original payment method within 7-10 business days of the returned item's receipt or service cancellation confirmation.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
A restocking fee may apply for physical products.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, like custom products (such as special orders or personalized items).
We do not accept returns for hazardous materials, flammable liquids, or gases.

Exchange Policy:

If your product is defective or damaged, you may exchange it for the same item within 30 days of purchase. Please follow the refund process for exchanges.

Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at support@audiointensity.com.

Policy Updates:

This policy is subject to change at the discretion of Audio Intensity. Customers are encouraged to review this policy periodically.