Order Processing Time

In-stock orders are processed and shipped within 3 to 4 business days of the order date. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing the next business day. You will receive a tracking number by email as soon as your package ships.

Proline X enclosures are assembled to order and follow the enclosure build timeline described below.

Shipping Carriers and Methods

By default, orders ship through standard carriers including USPS, UPS, and FedEx. The carrier is selected based on the size, weight, and destination of your order. If you need a specific carrier, speed, or service level, contact us before ordering and we will quote the options available to you.

Shipping Rates and Free Shipping

Orders of $99 or more ship free within the contiguous United States. For orders under $99, shipping is calculated at checkout based on the destination and the size and weight of your order.

Where We Ship

We ship throughout the contiguous United States. Orders to Alaska, Hawaii, and Puerto Rico may carry an additional surcharge and may not qualify for free shipping. International orders are handled by custom quote. Contact us with your address and items and we will provide shipping options and costs.

Some oversized items cannot ship to PO boxes. If your order includes a large or freight item, please provide a physical street address.

Oversized and Freight Items

Large enclosures and heavy orders may ship by LTL freight rather than a standard parcel carrier. Freight deliveries are typically curbside and may require you to schedule a delivery appointment. Inspect freight shipments carefully before signing. If you see damage, note it on the delivery receipt and contact us the same day. Signing for a freight delivery without noting visible damage can limit a damage claim.

Enclosure Build Time

Proline X enclosures are assembled to order at our Tullahoma, Tennessee facility. When a Proline X enclosure shows as in stock, it means the design is in active production and the materials are on hand, not that a finished box is sitting on a shelf. We assemble and carpet each enclosure at the time you order rather than warehousing completed units. This keeps every enclosure fresh, correctly matched to your order, and built to our current standards.

Build and carpet time is typically 2 to 4 business days, after which your enclosure ships and you receive tracking by email. Fully custom specifications may add time, which we confirm at the time of order.

Some special-order items sourced from other manufacturers may ship directly from the brand and can carry their own lead times, which we will communicate when you order.

Backordered or Out-of-Stock Items

In the rare case that an item is unexpectedly out of stock after you order, we will notify you by email. You can choose to wait for the item to be restocked or cancel the out-of-stock item from your order for a refund on that item. If the rest of your order is in stock, we will ship it without delay unless you ask us to hold it.

Tracking Your Order

A tracking number is emailed to you when your order ships. Please allow 24 to 48 hours for tracking to update after you receive it. If your tracking has not moved after several business days, contact us and we will look into it with the carrier.

Address Accuracy, Undeliverable, and Refused Packages

You are responsible for providing a complete and correct shipping address. Packages returned to us as undeliverable due to an incorrect or incomplete address, and packages refused at delivery, are handled as a change-of-mind return. Our outbound shipping cost and any return freight are deducted from your refund, and any reshipment is billed to you. Carrier address-correction fees, if charged, are passed through to you at cost.

Shipping Protection (Route)

At checkout you can add Route package protection, an optional service that covers your order against loss, theft, or damage that happens in transit. If you add Route and something goes wrong on the way to you, your claim is handled by Route directly, and Route resolves approved claims with a reorder or a refund, usually within a day or two.

To file a Route claim, use the file a claim link in your Route order confirmation email, the Route app, or route.com:

• Lost package: if tracking stops updating and the order is never marked delivered, allow about a week for tracking to catch up, then file within 30 days of the last tracking update.
• Package marked delivered but not received: wait about 5 days in case it was scanned early or turns up nearby, then file within 30 days of the delivery date.
• Damaged item: file right away with photos of the item and the packaging, within 30 days of the delivery date.

Route may request additional documentation on higher-value claims, such as photos, a police report, or a notarized statement.

Lost, Stolen, or Delayed Packages

If you added Route package protection at checkout, file transit issues through Route as described above. If you declined Route, the following applies.

Once the carrier confirms delivery to your address, the order is considered delivered. If a package is marked delivered but you did not receive it, contact us and we will help you open an investigation with the carrier. On orders that were not protected by Route, we are not responsible for theft after a confirmed delivery.

If a package is lost in transit and never marked delivered, we will file a claim with the carrier and make it right with a replacement or refund. Delays caused by the carrier, weather, or events outside our control are not grounds for a shipping refund, though we will always help you track down a delayed package.

Inspecting Your Delivery

Inspect your order when it arrives. If the box or product is visibly damaged, photograph it, keep all packaging, and contact us within 5 days of delivery. Keep damaged boxes until any claim is resolved, as the carrier may require them.

Expedited and Custom Shipping Quotes

Need your order by a specific date, or want a faster service than standard? Contact our support team with your delivery zip code and target date and we will put together a custom shipping quote.