Shipping / Returns


By default our products are shipped via standard shipping providers (USPS, UPS, Fedex). Alternate shipping speeds and methods are available to you for additional cost. When the product is shipped you'll receive a tracking number for your reference. Your order will typically be shipped within 3-4 business days after the order is placed. If an item unexpectedly becomes out of stock you will receive an email with further details. Built to order items will be sent to their manufacturer and be shipped at a later date.

Need something by a certain date? Contact us for a custom shipping quote.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items


To return your product, you should mail your product to: 801 Davis St. Ste D, Vacaville, CA 95687

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To view the complete version of our return policy click here.



We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at CONTACT@AUDIOINTENSITY.COM and send your item to: 801 Davis St. Ste D, Vacaville, CA 95687

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